tbagee Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how tbagee ("we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your") who access or use the tbagee website and platform (collectively, the "Service"), which is operated for players located in Bangladesh. By using the Service, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Service immediately.

tbagee is committed to handling personal data responsibly and in accordance with applicable data-protection principles. We review and update this Policy periodically. The current version is always available at tbagee.onl/privacy-policy, and we encourage you to check it from time to time.

2. Information We Collect

When you register for and use the tbagee platform, we collect the following categories of personal information:

• Identity data: Full name, date of birth, gender, and a copy of a government-issued photo identification document (e.g., National ID card or passport) where required for verification.
• Contact data: Mobile phone number, email address, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account data: Username, encrypted password, account registration date, account status, and account preferences.
• Financial data: Mobile banking account references for bKash, Nagad, Rocket, or Upay (we do not store full payment credentials or card numbers), transaction history, deposit amounts, withdrawal amounts, and bonus redemptions.
• Usage data: Pages visited, games played, session duration, bet history, device type, operating system, browser type, IP address, and referral source.
• Communications data: Records of any messages you send to our support team, including chat logs and email correspondence.

We collect this information directly from you when you register, deposit, play, or contact us, and automatically through cookies and similar tracking technologies when you use the Service.

3. How We Use Your Information

tbagee uses the personal information we collect for the following purposes:

• To create and manage your tbagee account and verify your identity.
• To process deposits, withdrawals, and bonus transactions in Bangladeshi Taka (BDT).
• To deliver the games, sports betting markets, and other features of the Service to you.
• To communicate with you about your account, including security alerts, transaction confirmations, and support responses.
• To enforce our Terms and Conditions, responsible gaming policies, and age verification requirements (21+ only).
• To detect and prevent fraud, money laundering, collusion, and other prohibited conduct.
• To improve the performance, security, and user experience of the tbagee platform through analytics.
• To send you promotional communications about tbagee offers and features, where you have not opted out of such communications.
• To comply with any legal or regulatory obligations applicable to our operations.

4. Cookies and Tracking Technologies

tbagee uses cookies and similar technologies (such as local storage and session tokens) to operate the Service effectively. Cookies are small text files stored on your device that allow us to recognise your session, maintain your login state, and understand how you interact with the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled without disrupting the Service.
• Analytics cookies: Used to measure page views, session lengths, and navigation patterns so we can identify and fix usability issues.
• Preference cookies: Used to remember your account settings and display preferences across sessions.

You may configure your browser to refuse cookies, but doing so may prevent certain features of the tbagee platform from working correctly. By continuing to use the Service, you consent to our use of cookies as described in this Policy.

5. Sharing Your Information

tbagee does not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with mobile banking partners (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) solely to process your transactions.
• Game and technology providers: Game studios and platform technology partners may receive anonymised or pseudonymised usage data required to operate their services within tbagee. These providers are contractually prohibited from using this data for their own marketing purposes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of tbagee or its users.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Security

tbagee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure storage practices for all sensitive account and financial records.

While tbagee takes data security seriously, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect your account has been compromised, please contact us immediately at [email protected].

7. Data Retention

tbagee retains personal data for as long as your account is active and for a further period after account closure as required by applicable law or our internal compliance policies. In general:

• Account and identity records may be retained for up to five years after account closure.
• Financial transaction records may be retained for up to seven years to satisfy audit, anti-money-laundering, and tax-record obligations.
• Customer support communications may be retained for up to three years after the final interaction.

After the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Children and Minors

The tbagee platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under this age has registered an account, we will immediately suspend the account, void any associated transactions, and delete the personal data in question. If you believe that a minor has registered on tbagee, please notify us at [email protected].

9. Third-Party Links

The tbagee platform does not contain links to external third-party websites. This Policy applies solely to information collected by tbagee through the tbagee Service. tbagee accepts no responsibility for the privacy practices of any third-party services you may access independently.

10. Changes to This Policy

tbagee reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the revised Policy on this page with an updated effective date and, where appropriate, notify registered users via their contact details on file. Your continued use of the Service after any such changes constitutes acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data tbagee holds about you, please contact our support team. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within a reasonable period.

Contact us at: [email protected]